Help

What happens when you stop paying

Everything you recorded stays readable and stays exportable. Nothing is deleted, nothing is held back, and nothing is held to ransom. What stops is writing: a tool you no longer pay for becomes a tool you can read and export and cannot add to.

That is true whether the subscription was cancelled, a trial ended, a payment is outstanding or a licence expired. The four are different reasons for the same state, and every one of them keeps your records.

It runs on your machine, so it does not stop when we do

Keyway is installed on your PC and your data is in a file on that PC. A lapsed licence does not reach into it. Neither does us going away: see "Getting your data out" for the copy you can take at any time, for any reason, without asking.

What each tool says, in its own words

This is the sentence the tool itself shows you. It is per tool because what you would be afraid of losing is per tool.

[Ask Your Records](/help/ask)

Keyway Ask Your Records is no longer part of this subscription. Questions already asked stay readable; nothing new can be asked and no answer can be stored or filed.

[Assets and Equipment](/help/assets)

Keyway Assets and Equipment is no longer part of this subscription. Every asset, every hand-over and every service date stays readable and the register can still be exported; nothing new can be recorded and nothing can be changed. Whoever pays for this business's Keyway can put it back from Store in the Keyway window.

[Automation](/help/automation)

Keyway Automation is no longer part of this subscription. The rules have stopped acting, and everything they did stays on each record's history and in the run log here.

[Bids](/help/bids)

Keyway Bids is no longer part of this subscription. Every bid, answer, response version and library answer stays readable; nothing new can be recorded.

[Billing](/help/quotes)

Keyway Billing is no longer part of this subscription. Every quote, invoice, credit note and recorded hour stays readable and exportable, and everything already filed on a customer's record is untouched; nothing new can be written.

[Brand](/help/brand)

Keyway Brand is no longer part of this subscription. The library, the kit and every download recorded stay readable here, and your letterhead keeps printing; nothing new can be added.

[Cash Flow](/help/cashflow)

Keyway Cash Flow is no longer part of this subscription. The forecast still draws and prints; the plan cannot be changed.

[Catalogue](/help/catalogue)

Keyway Catalogue is no longer part of this subscription. The catalogue stays readable here; nothing new can be recorded.

[Checks](/help/checks)

Keyway Checks is no longer part of this subscription. Every check already recorded stays readable and can still be filed as a document; nothing new can be recorded. Anything this machine is still holding stays on this machine and is listed under Held.

[Client Portal](/help/portal)

Keyway Client Portal is no longer part of this subscription. Every release already recorded stays readable and every filed release record stays in the document store, where it can be found without this tool; nothing new can be released and nothing can be withdrawn.

[Commerce](/help/commerce)

Keyway Commerce is no longer part of this subscription. Every order and return stays readable here, and the invoices stay in Keyway Billing.

[Continuity](/help/continuity)

Keyway Continuity is no longer part of this subscription. The plan stays readable and printable here; nothing new can be recorded.

[Contracts and Renewals](/help/contracts)

Keyway Contracts and Renewals is no longer part of this subscription. Every contract, notice deadline and renewal date stays readable and exportable; nothing new can be recorded and nothing can be changed. Whoever pays for this business's Keyway can put it back from Store in the Keyway window.

[CRM](/help/crm)

Keyway CRM is no longer part of this subscription. The pipeline, its deals and their history stay readable and exportable; nothing new can be created or moved.

[DeskClip](/help/deskclip)

DeskClip is not on this installation's licence any longer. It is a free tool, so nothing about that is a bill: an administrator can add it back. Nothing new can be filed in the meantime; capturing, blacking out and saving a copy still work, and every clip already filed stays on its customer's record and on the Filed screen.

[Document AI](/help/docai)

Keyway Document AI is no longer part of this subscription. Every review already filed stays readable and exportable, with every citation in it, and every document it filed stays on the customer's record; nothing new can be reviewed.

[Document Studio](/help/docstudio)

Keyway Document Studio is no longer part of this subscription. Every document, version and signed page stays readable here and on each customer's record.

[Events](/help/events)

Keyway Events is no longer part of this subscription. Every session and ticket stays readable here, and a place already sold is still owed to its holder.

[Expenses](/help/expenses)

Keyway Expenses is no longer part of this subscription. Every expense, every reason and every receipt stays readable and the year can still be exported; nothing new can be recorded and nothing can be changed. Whoever pays for this business's Keyway can put it back from Store in the Keyway window.

[Intake](/help/intake)

Keyway Intake is no longer part of this subscription. Every enquiry already anchored to a customer stays on that customer's own record, where it can be found without this tool; nothing new can be taken in. A handover folder is still filling up and nothing in it has been touched.

[Keyway Scheduling and Dispatch](/help/scheduling)

Keyway Scheduling and Dispatch is no longer part of this subscription. The board, its jobs and their history stay readable and exportable; nothing new can be booked, reassigned or moved on.

[Knowledge](/help/knowledge)

Keyway Knowledge is no longer part of this subscription. Every article and every version stays readable; nothing new can be written.

[Ledger](/help/ledger)

Keyway Ledger is no longer part of this subscription. The books stay readable and can be saved as a spreadsheet here; nothing new can be posted.

[Licences](/help/licenses)

Keyway Licences is no longer part of this subscription. Every client's register stays readable and exportable, including the renewal dates and the notice deadlines on them; nothing new can be recorded.

[Locations](/help/locations)

Keyway Locations is no longer part of this subscription. The sites, their people and their history stay readable here; nothing new can be recorded.

[Loyalty](/help/loyalty)

Keyway Loyalty is no longer part of this subscription. Every balance and gift card stays readable here, and what a gift card holds is still owed to its holder.

[Marketing](/help/marketing)

Keyway Marketing is no longer part of this subscription. Nothing more can be released, and every message that went is still a line on the customer's own record.

[Messages](/help/messages)

Keyway Messages is no longer part of this subscription. Every thread stays readable, including anybody who asked this business to stop; nothing new can be sent and no reply can be released. The texting account is the business's own and keeps its number.

[Network Map](/help/netmap)

Keyway Network Map is no longer part of this subscription. Every drawing and every saved version stays readable and can still be exported; nothing new can be drawn and nothing can be changed.

[Partners](/help/partners)

Keyway Partners is no longer part of this subscription. Every partner, referral and statement stays readable here, and what a partner was owed is still owed.

[People](/help/people)

Keyway People is no longer part of this subscription. Everybody's record stays readable and exportable; nothing new can be recorded.

[Phone](/help/phone)

Keyway Phone is no longer part of this subscription. Every call stays readable here, and the lines on customers' records stay there; nothing new is filed.

[Policies and Training](/help/policies)

Keyway Policies and Training is no longer part of this subscription. Every policy, acknowledgement and certificate stays readable, the coverage report still answers, and an evidence pack can still be exported; nothing new can be recorded and nothing can be changed.

[Projects](/help/projects)

Keyway Projects is no longer part of this subscription. Every job, every plan and every cost sheet stays readable and can still be exported; nothing new can be opened and no date can be moved.

[Proofing](/help/proofing)

Keyway Proofing is no longer part of this subscription. Every proof stays readable here; nothing new can be recorded.

[Reception](/help/reception)

Keyway Reception is no longer part of this subscription. Nobody new can be signed in; who is on site, the log and the evacuation list stay readable here.

[Recruiting](/help/recruiting)

Keyway Recruiting is no longer part of this subscription. Every opening and candidate stays readable, and turned-down applicants' details are still removed on their day; nothing new can be recorded.

[Rentals](/help/rentals)

Keyway Rentals is no longer part of this subscription. Every rental stays readable here, and what is out still has to come back.

[Reports](/help/reports)

Keyway Reports is no longer part of this subscription. Every saved report still runs and prints; nothing new can be saved.

[Review Capture](/help/reviews)

Keyway Review Capture is no longer part of this subscription. Every ask, every follow-up still owed and every destination stays readable and exportable; nothing new can be asked and no outcome can be recorded.

[Scribe](/help/scribe)

Keyway Scribe is no longer part of this subscription. Every capture already on this machine can still be reviewed, read and exported; nothing new can be recorded and nothing new can be filed against a customer.

[Service Desk](/help/desk)

Keyway Service Desk is no longer part of this subscription. Every ticket already raised stays in this organisation's records and can still be read from the customer's own page; nothing new can be raised or answered here.

[Stock and Procurement](/help/stock)

Keyway Stock and Procurement is no longer part of this subscription. Every item, level, order, delivery, bill and movement stays readable and the registers can still be exported; nothing new can be recorded and nothing can be changed.

[Time Clock](/help/timeclock)

Time Clock is not on this installation's licence any longer. It is a free tool, so nothing about that is a bill: an administrator can add it back. Nobody can be clocked in or out in the meantime, and every hour already recorded stays readable - press Export period to send it to payroll.

[Travel](/help/travel)

Keyway Travel is no longer part of this subscription. Every trip, its bookings and its itinerary stay readable and printable here; nothing new can be recorded.

[Vault](/help/vault)

Keyway Vault is no longer part of this subscription.

[Websites](/help/websites)

Keyway Websites is no longer part of this subscription. Your site stays readable here and Export still gives you its code; nothing new can be published.

Starting again

Paying again restores writing immediately and nothing has to be re-imported. The register is the register you left.

If a tool says something you did not expect

Write to support@keywaysuite.com and quote the sentence it showed you. We answer within one business day.