Help

Getting your data out

Your records are yours, they are on your machine, and getting them out is not a thing you have to ask us for.

From a tool

Most tools have a save control on the list you are looking at. It writes a comma-separated file wherever you choose, with the columns the screen shows. That is the fastest answer to "send me what you have on this".

The documents

Quotes, invoices, procedures and anything filed against a customer are ordinary files under your own user profile. Nothing is in a format only Keyway can open.

The whole thing

The database is one file on your machine. The nightly backup task copies it, and a copy of that file is a copy of everything: every register, every document reference and every timeline entry.

What is still owed, said plainly

There is no one button that exports the whole business as a folder of files, and it is worth saying so rather than letting you find out at the moment you want it. What exists today is the per-list save, the documents themselves, and the database file.

If you are leaving

Take the backup folder and the documents folder. Then remove Keyway from Windows' Apps list, which leaves your data behind, and delete the Keyway folder yourself when you have checked your copy opens.

If you want a hand with any of that, write to support@keywaysuite.com. We answer within one business day. We will help you leave as readily as we helped you start.