Continuity
What your business depends on, what to do when each thing fails and who does it, a plan to hold when the systems are down, and the drills that prove it works.
Getting started
These are the steps in the order somebody would do them. The same list is in the tool: press F1, or the control reading "How this works" at the top of the window.
1. Press New function and name what cannot stop
A critical function is work the business cannot stop for long: taking orders, paying staff, the jobs on the road. Say how long each can stop, who answers for it, who stands in, and what it depends on, chosen from your equipment, network, suppliers and people.
2. Write what to do when something fails
A playbook is for one kind of disruption: the premises cannot be used, a system is down, somebody is away, a supplier fails, or Keyway itself cannot be reached. Each step has who does it, who stands in, the procedure it follows, the Vault item it needs and a message ready for a person to send.
3. Print it and keep the copy
On Readiness, Print the plan makes a copy that carries its version, the order to bring things back in, who to call and the drill history. A credential is printed as where it is kept, never as what it is.
4. Drill it and record what happened
Press New drill and choose a Keyway Checks sheet, take it like any other check, and record how it went, how long the recovery took and what to put right.
5. Read what is not ready
Readiness lists what is untested, unowned, stale or not known, including every duty held by somebody leaving. Nothing is sent by Continuity, and it is a plan, not a backup.
The screens, and what to do first on each
Each of these opens with nothing on it on a new install. What the tool says on that screen is what this section says, because it is the same sentence.
No critical functions yet
Start with the two or three things that would hurt most if they stopped for a day.
First thing to do: Press New function and name the first one.
No playbooks yet
Start from one of the five kinds and make its steps yours.
First thing to do: Press New playbook and choose the disruption.
Nothing has been drilled
A plan nobody has tried is a guess. A drill can be half an hour round a table.
First thing to do: Press New drill and choose a playbook.
There is no plan to read yet
This page reads the functions, playbooks and drills and lists what cannot be relied on.
First thing to do: Add your first function on the Functions screen.
If you get stuck
Write to support@keywaysuite.com. We answer within one business day. Keyway can send us what it knows about your installation: open the hub, go to About and press Get support. It writes one file wherever you choose and never includes your licence, a password, a customer name or a customer address.