Help

Commerce

Sell what is on the shelf and the hours you work, at the counter and online, from one catalogue: an order is what the customer asked for, the invoice is Billing's, and the stock moves through Stock.

Getting started

These are the steps in the order somebody would do them. The same list is in the tool: press F1, or the control reading "How this works" at the top of the window.

1. Press New listing and say what you sell

Name it, give it a price and press Save, and it sells at the counter from then on. Goods are taken from a Keyway Stock line; a price is the price book's, or one of the listing's own typed here.

2. Sell at the counter

Scan or pick what the customer has, take the tender, and the change is worked out. Only cash gives change. Print the receipt; the invoice for the sale is raised in Keyway Billing.

3. Link the invoice, and the stock is held once

An order holds nothing until Billing's invoice is linked to it. Then each line holds its stock until Keyway Stock records it leaving, and at no moment is a unit counted twice.

4. Pick, pack, ship or hand over

Each step is one press, and a shipment carries its carrier and number. Telling the customer is a press too, through your own mailbox or Keyway Messages; nothing is sent by itself.

The screens, and what to do first on each

Each of these opens with nothing on it on a new install. What the tool says on that screen is what this section says, because it is the same sentence.

Nothing is listed yet

A listing is a service, or goods off Keyway Stock's shelf, priced by Keyway Billing's price book or by a price typed on it. It sells at the counter once saved, and on the web shop once it is listed.

First thing to do: Press New listing, name what you sell and give it a price.

No orders yet

Every order from the counter, the telephone and the web shop is here, with how it will be paid, whether its invoice is linked, and the one thing it needs next.

First thing to do: Make a sale on the Counter screen, or take one here for a customer on the telephone.

Nothing on this sale yet

Scan a code or pick from the list, and the line is priced as its listing is and counted against what is on the shelf.

First thing to do: Scan or pick the first thing the customer has.

Nothing waiting to go out

Every order that has goods still to pick, pack, ship or hand over is here, oldest first, with the next step as one press.

First thing to do: Take an order on the Orders screen and it arrives here.

If you get stuck

Write to support@keywaysuite.com. We answer within one business day. Keyway can send us what it knows about your installation: open the hub, go to About and press Get support. It writes one file wherever you choose and never includes your licence, a password, a customer name or a customer address.